Business Details
25 Years
experience
Your Total Office Source for IT & Equipment Solutions
Quality Business Solutions has been family-owned and operated since 2001, delivering comprehensive IT services and office equipment solutions across Maryland and neighboring states. Our team of certified technicians, with an average of 25 years' experience, provides proactive IT management, cybersecurity, and technical support for copiers, printers, and production equipment. We partner with industry leaders like Konica Minolta and Kyocera to offer cutting-edge technology while maintaining a 99.99% uptime guarantee for our clients. Our commitment to personalized service includes in-depth document flow analysis and customized solutions that maximize operational efficiency.With over 4,000 business clients, we combine technical expertise with responsive support to build long-term partnerships based on trust and reliability. Our service department resolves issues comprehensively to prevent recurrence, supported by manufacturer-certified training programs for continuous skill development. We maintain transparent communication through regular technology reviews and strategic planning sessions to align solutions with evolving business needs.
Services
Managed IT Services
Cybersecurity Solutions
Copier Repair
Printer Maintenance
Office Equipment Sales
Details
- Year established: 2001
Highlights and features
- 25+ years of industry experience with certified technicians
- 99.99% uptime guarantee on all equipment
- Partnerships with leading manufacturers like Konica Minolta
- Proactive IT management with monthly technology reviews
- Family-owned business with personalized service approach
What people say
Quick service response
Professional technicians
Thorough explanations
99.99% uptime
Family-owned service
Services
Managed IT Services
Our managed IT services provide comprehensive technology management through proactive monitoring, cybersecurity protection, and strategic planning. Certified technicians handle network maintenance, data security, and system optimization while offering 24/7 support for critical issues. With monthly technology reviews and preventive maintenance protocols, we ensure businesses maintain optimal IT performance while focusing on core operations.
Copier Repair
We offer rapid-response copier repair services with 2-hour technician dispatch for urgent issues. Our factory-trained technicians perform diagnostics, component replacement, and preventive maintenance on all major brands. With loaner equipment availability and same-day repairs for common issues, we minimize downtime while ensuring long-term equipment reliability through comprehensive servicing.
Office Equipment Sales
We distribute premium office equipment from industry leaders including Konica Minolta, Kyocera, and HP. Our product range covers color and black-and-white copiers, wide-format printers, postage equipment, and document management systems. Each sale includes consultation services to optimize equipment selection based on workflow requirements and office size.
Cybersecurity Solutions
Our cybersecurity services include network vulnerability assessments, threat monitoring, and data protection planning. We implement security protocols, conduct staff training programs, and provide ongoing system monitoring to prevent breaches. With regular security audits and incident response planning, we help businesses maintain compliance with industry regulations while protecting sensitive information.
Printer Maintenance
Comprehensive printer maintenance plans cover routine servicing, toner replacement, and performance optimization. Our technicians perform deep cleaning, component inspections, and software updates to maintain print quality and reliability. With scheduled maintenance visits and emergency repair options, we ensure consistent printer operation for businesses of all sizes.
People
Jerry DiMartino
Founder
Jerry DiMartino founded Quality Business Solutions in 2001, building long-term relationships with Maryland businesses through personalized service and technical expertise. With over 25 years in the industry, he focuses on customer satisfaction and strategic growth while maintaining the company's family-owned values.
Rich
Technician
Rich is a certified technician with over 20 years' experience in office equipment repair. Known for his technical knowledge and professionalism, he specializes in complex diagnostics and preventive maintenance while providing clear explanations of repair processes to clients.
Matthew P.
IT Specialist
Matthew P. is an MCSE-certified IT specialist handling network management and cybersecurity solutions. He implements technology strategies, conducts system audits, and provides training to ensure clients maximize their IT investments while maintaining secure operations.
Questions
What IT services do you offer?
We provide managed IT services including network monitoring, cybersecurity, data protection, system maintenance, and strategic technology planning for businesses of all sizes.
Do you service all office equipment brands?
Our technicians service most major brands including Konica Minolta, Kyocera, HP, and Canon, with factory-certified training for comprehensive equipment support.
What areas do you serve?
We serve Maryland businesses with extended coverage in neighboring states, providing on-site support within 2 hours for most urgent service requests.
How quickly can you respond to service calls?
99% of service calls receive technician dispatch within 2 hours, with loaner equipment available for critical equipment failures during repairs.
Do you offer equipment maintenance plans?
Yes, we offer customized maintenance agreements with scheduled servicing, toner replacement, and preventive maintenance to ensure 99.99% equipment uptime.
Are your technicians certified?
Our IT team holds MCSE and A+ certifications, while equipment technicians receive manufacturer-specific training for all products we service.
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