Business Details
27 Years
experience
Medical Supplies Delivered Directly to Your Home
Advanced Care Solutions (ACS) and Complete Medical Supplies Inc have been leaders in providing high-quality consumable medical supplies at affordable prices since 1999. Our company specializes in delivering wound care products, incontinence supplies, urological and ostomy supplies, and diabetic testing supplies directly to patients homes across the United States. With expertise in capitation and third-party billing, we work closely with home health agencies, individual patients, and Managed Care Plans to identify cost-effective solutions while adhering to Medicare and Medicaid guidelines. Our team of specialists consults with patients, caregivers, insurance providers, and physicians to ensure proper education on supply usage, helping individuals maintain independence and comfort in their homes.Accredited by the Accreditation Commission for Health Care (ACHC) and licensed for home medical equipment, we combine 60 years of combined leadership experience with a commitment to superior service. Our founders, Sandy Hettinger and Scott Sturrup, oversee operations alongside a dedicated staff of over 65 employees, ensuring clients receive personalized support and navigate insurance reimbursement processes seamlessly. Through partnerships like the ASPIRA Pleural Drainage system with Merit Medical, we continue expanding access to innovative home healthcare solutions while maintaining our mission to improve patient quality of life.
Services
Wound Care Products
Incontinence Supplies
Urological Supplies
Ostomy Supplies
Diabetic Testing Supplies
PPE Supplies
Pleural Drainage Systems
Home Medical Equipment
Insurance Coordination
Patient Education Services
Details
- Year established: 1999
Highlights and features
- We deliver medical supplies nationwide directly to patients homes
- Our team has over 60 years of combined healthcare industry experience
- We accept Medicare, Medicaid and most major insurance plans
- Specialists provide personalized consultations for optimal supply solutions
- Accredited through the Accreditation Commission for Health Care (ACHC)
Associations and certifications
- Accreditation Commission for Health Care
Services
Pleural Drainage Systems
Our ASPIRA Pleural Drainage Catheter provides long-term management for malignant pleural effusion or ascites. This tunneled catheter system enables patients to drain accumulated fluid at home, reducing hospital visits. Our team educates patients, caregivers, and healthcare providers on proper usage and ordering procedures.
Wound Care Products
We supply advanced wound care solutions including sterile dressings, skin barriers, and cleansing solutions. Our product range addresses acute and chronic wounds with options for various healing stages. Specialists help determine appropriate dressings based on individual patient needs and insurance coverage.
Incontinence Supplies
Our comprehensive incontinence product line includes briefs, pads, and skin protection solutions. We offer various absorbency levels and sizes while ensuring discreet home delivery. Staff assist with insurance verification and product selection tailored to individual care requirements.
Diabetic Testing Supplies
We provide FDA-approved blood glucose meters, test strips, and lancets with regular insurance coverage. Our supplies meet Medicare and Medicaid standards, and our team helps patients navigate prescription requirements and replacement schedules for consistent diabetes management.
Home Medical Equipment
Our HME licensed team delivers essential medical equipment directly to homes, including mobility aids and respiratory supplies. We coordinate with physicians to ensure proper equipment prescriptions and work with insurance providers to maximize patient benefits while maintaining compliance with federal regulations.
People
Sandy Hettinger
President
With over 30 years in healthcare, Sandy Hettinger co-founded ACS in 1999. Her leadership focuses on strategic growth and maintaining quality standards across all operations while ensuring patient-centered care delivery.
Scott Sturrup
Vice President
Scott Sturrup brings extensive healthcare management experience to ACS. As co-founder, he oversees day-to-day operations and maintains key industry partnerships that enhance the companys service capabilities since 1999.
Luisa Egea
Vice President of Integrations Services and Compliance
Luisa Egea has led ACS compliance initiatives since 2002. Her expertise ensures regulatory adherence while managing system integrations that improve service efficiency and patient care coordination across multiple healthcare platforms.
Nicole Greene
Team Lead for Customer Service
Nicole Greene heads customer service operations with over a decade of experience. Since joining ACS in 2013, she has developed training programs that enhance client interactions and improve resolution times for patient inquiries.
Paula Alvarez
Long Term Care Dept. Manager
Paula Alvarez manages long-term care operations with specialized knowledge in geriatric supply needs. Since 2013, she has implemented systems improving supply chain efficiency for elderly care facilities and home healthcare providers.
Questions
What types of medical supplies do you provide?
We offer wound care products, incontinence supplies, urological and ostomy supplies, diabetic testing equipment, PPE, and specialized items like the ASPIRA Pleural Drainage System for home healthcare needs.
Do you accept Medicare and Medicaid?
Yes, we accept Medicare and Medicaid along with most major insurance plans. Our team assists with verification and maximizing coverage for all prescribed medical supplies.
How do I order medical supplies?
Contact our team directly or download order forms from our website. For ASPIRA Pleural Drainage systems, call 866-748-5151 ext. 1 and fax orders to 866-634-8166.
Are your services available nationwide?
Yes, we deliver medical supplies throughout the continental United States, ensuring patients receive necessary equipment directly at home regardless of location.
What accreditation do you hold?
We maintain accreditation through the Accreditation Commission for Health Care (ACHC) and hold a home medical equipment license, ensuring compliance with all federal healthcare regulations.
