Business Details
23 Years
experience
Your Trusted Partner for Civic Software Solutions
Accelacom has been a trusted provider of cloud-based government software solutions for nearly two decades, empowering communities through digital transformation. Our platform streamlines critical operations such as permitting, licensing, and code enforcement, enabling agencies to deliver efficient, transparent services to residents and businesses. With a focus on innovation, we design solutions that combine scalability with built-in best practices, ensuring rapid implementation and reduced risk. Our technology connects departments, eliminates data silos, and adapts to evolving needs while maintaining compliance and security. Backed by decades of experience and a team of experts, we support over 300 million citizens globally through modernized civic infrastructure.Our clients benefit from proven results, including significant time savings, cost reductions, and improved resident engagement. We partner with governments to provide comprehensive training, technical support, and continuous optimization, ensuring long-term success. From small municipalities to large state agencies, our solutions are tailored to meet specific operational requirements while preparing for future challenges. Accelacom remains committed to advancing smart city ecosystems through collaboration with government leaders, technology partners, and community stakeholders.
Services
Building Permitting
Planning Automation
Business Licensing
Environmental Health
Fire Prevention
Cannabis Regulation
Short-Term Rental Management
Service Request Management
Disaster Recovery
Details
- Year established: 2003
Highlights and features
- We offer 20 years of specialized expertise in government software solutions.
- Our platform provides scalable, future-ready systems with built-in best practices.
- We guarantee proven results through 240+ successful agency implementations.
- Our dedicated support team maintains 14-hour daily coverage with rapid response times.
- We serve over 300 million citizens globally with modernized civic infrastructure.
What people say
72% improvement
44 hours saved monthly
Streamlined processes
Double inspections capacity
$250K annual savings
Services
Building Permitting
Our building permitting solution automates workflows for plan reviews, inspections, and approvals while providing total visibility for agency staff. The system reduces turnaround times by up to 72% through digital submission and tracking. Agencies benefit from integrated compliance checks and real-time status updates for residents and contractors.
Business Licensing
This automated licensing platform streamlines business permit applications with concurrent review processes and online portals. Agencies experience reduced processing times by eliminating paper workflows while maintaining regulatory compliance. The system supports flexible fee structures and integrates with financial systems for payment tracking.
Service Request Management
Our mobile-enabled platform allows residents to submit service requests and track progress through branded applications. Agencies gain centralized case management tools with automated routing to appropriate departments. The system improves transparency through real-time status updates and performance metrics tracking.
Environmental Health
This module modernizes public health services through digital inspection workflows and compliance monitoring. Agencies can schedule inspections, document findings, and issue violations through mobile devices. The system maintains audit trails and generates compliance reports for regulatory requirements.
Fire Prevention
Our fire prevention solution digitizes inspection processes and permit management for fire departments. Field staff can access plans and update records in real-time while maintaining compliance with safety codes. The system tracks equipment maintenance and training certifications for fire personnel.
Questions
What government agencies use Accelacom's solutions?
Our clients include cities like Philadelphia and Oakland, counties such as Shelby and Deschutes, and international governments including Dubai. Agencies range from small municipalities to state-level departments.
How does Accelacom support system implementation?
We provide dedicated Professional Services teams with 8-year average tenure, offering implementation support from kickoff through go-live with zero failed deployments in our history.
What technical support options are available?
Our support includes 14-hour daily coverage with one-hour critical response times. Preferred Support customers receive 24/7 access to named engineers and proactive system health reviews.
Can the platform integrate with existing systems?
Our platform supports seamless integrations with financial systems, document management tools, and third-party applications through API access and pre-built connectors.
How does Accelacom ensure system updates are implemented smoothly?
We provide quarterly optimization plans and semi-annual Continuous Service Improvement workshops to ensure updates align with agency priorities while maintaining system stability.
What security measures protect government data?
Our SaaS platform maintains enterprise-grade security with compliance certifications, encrypted data transmission, and role-based access controls to protect sensitive government information.
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