Business Details
30 Years
experience
Emergency
services
Trusted Telecom & VoIP Solutions in Rockland, MA
Since 1996, our company has dedicated itself to delivering cutting-edge telecom and data solutions while navigating complex carrier relationships on behalf of clients. Originally a one-person sales agency, we have grown into a team of ten experienced professionals specializing in sales and technical engineering within the VoIP and data industry. Our approach begins with comprehensive analysis of clients' existing telecom infrastructure to identify cost-saving opportunities and optimize technology investments. We specialize in resolving persistent telecom issues, from underperforming VoIP systems to unexpected billing discrepancies, through our engineering expertise and industry partnerships. Our proprietary VoIP system combines on-premise hardware with cloud SIP service to provide unique disaster recovery capabilities, a solution developed in direct response to client needs. With offices in Rockland, MA, we maintain personalized service through direct phone support from 8:00 a.m. to 6:00 p.m.Eastern Time, supplemented by after-hours emergency assistance. Our team's collective experience spans decades of domestic and international telecom operations, including senior engineering roles at industry leaders like Sonus Networks and 3Com Corporation. We maintain impartiality through partnerships with major telecom clearinghouses rather than carrier-specific quotas, ensuring objective recommendations. Our client roster includes major telecommunications companies like Cable and Wireless, where we managed an $18+ million customer base in the Northeast territory. Our mission remains focused on providing cost-effective solutions that allow businesses to concentrate on core operations while we handle telecom complexities.
Services
VoIP Solutions
Telecom Brokerage
Data Storage
Instant Messaging
Local Service
Details
- Year established: 1996
Highlights and features
- We offer 25+ years of telecom industry experience from our leadership team
- Our proprietary hybrid VoIP system provides unique disaster recovery capabilities
- We maintain carrier neutrality through partnerships with major telecom clearinghouses
- We provide after-hours emergency support for critical telecom issues
- Our team includes certified engineers with experience at leading telecom companies
Services
VoIP Solutions
Our hybrid VoIP system combines on-premise gateways with cloud SIP service to deliver reliable communication solutions. This proprietary system offers unique local copper connectivity and disaster recovery capabilities, reducing monthly costs by hundreds of thousands annually for clients. Designed to address market gaps identified by enterprise customers, our solution provides flexibility while maintaining traditional phone line reliability.
Telecom Brokerage
We connect clients with optimal telecom providers through partnerships with major industry clearinghouses. Our impartial approach evaluates all available carriers without quota restrictions, ensuring objective recommendations. This service includes contract analysis, vendor negotiations, and implementation support to secure cost-effective solutions tailored to each client's specific needs.
Data Storage
Our data storage services provide secure infrastructure for business-critical information. We implement systems that integrate with existing technology ecosystems while maintaining scalability for future growth. Our solutions focus on reliability and accessibility, with built-in redundancy measures to protect against data loss and ensure business continuity.
Instant Messaging
We deploy secure instant messaging solutions that integrate with existing communication systems. Our platforms support real-time collaboration while maintaining enterprise-grade security protocols. These solutions are designed to enhance internal communication efficiency while ensuring compliance with industry data protection standards.
Local Service
Our local service offerings combine technical expertise with regional market knowledge. We provide on-site support, system maintenance, and troubleshooting services tailored to local business needs. This service ensures prompt response times and personalized support from professionals familiar with regional telecom infrastructure requirements.
People
Mark Tavitian
Founder/CEO
With 25+ years of telecom experience, Mark leads client relations and strategic growth initiatives. He oversees service delivery and technology development while maintaining direct client engagement.
Rich Boule
VP of Sales Engineering
Bringing 20+ years of engineering leadership, Rich manages technical solutions and product development. His telecom engineering expertise includes senior roles at Sonus Networks and 3Com Corporation.
Sue Garofalo
Controller
Sue oversees all operational functions at ADI with over a decade of administrative leadership. She manages financial operations and internal processes to ensure efficient business management.
Leah Finn
Account Management
Leah provides dedicated client support with expertise in telecom account management. She ensures client needs are met through personalized service and effective communication.
Laura Wentzel
Account Manager
Laura manages client relationships with focus on service optimization and satisfaction. She works closely with clients to implement effective telecom solutions and address ongoing needs.
Questions
What telecom solutions do you specialize in?
We specialize in VoIP systems, telecom brokerage, data storage, instant messaging platforms, and local service support.
How do you help businesses reduce telecom costs?
We analyze existing infrastructure, negotiate carrier contracts, and implement efficient solutions like our proprietary VoIP system to cut monthly expenses.
Do you offer emergency telecom support?
Yes, we provide after-hours emergency support through our Helpdesk phone number and email for critical issues.
What makes your VoIP system unique?
Our hybrid system combines on-premise hardware with cloud SIP service, offering local copper connectivity and disaster recovery capabilities not found elsewhere.
How do you ensure impartial carrier recommendations?
We partner with major telecom clearinghouses rather than individual carriers, avoiding quota-based sales requirements for objective solutions.
What experience does your team have?
Our team includes telecom veterans with decades of experience, including former executives from Sonus Networks and 3Com Corporation.
