Business Details
50+ Years
experience
Emergency
services
Your Trusted 24/7 Call Center Partner in Boston
Established in 1973, Masco Services has been a trusted partner for hospitals, colleges, physicians, and businesses seeking reliable communication solutions. Our 24/7 operations combine cutting-edge technology with personalized service, ensuring seamless connectivity for clients nationwide. Our HIPAA-trained medical receptionists and encrypted technology safeguard patient information while delivering critical support during emergencies. With decades of experience serving Harvard-affiliated hospitals, neighborhood health centers, and Fortune 500 companies, we maintain a proven track record of excellence. Our customized plans adapt to diverse organizational needs, from overflow call management to virtual office solutions. Recognized as Boston's top-rated call center by independent research firms, we prioritize quality customer service and continuous improvement.Our bilingual capabilities and secure SMS messaging enhance accessibility for diverse client bases. As part of Longwood Collective, we leverage institutional expertise while maintaining operational independence. Our team's commitment to precision ensures accurate message delivery, timely emergency dispatches, and uninterrupted business continuity. Clients benefit from flexible pricing structures that accommodate seasonal fluctuations and business growth. By handling over 1 million calls annually, we demonstrate unmatched capacity and reliability. Our partnerships with leading medical institutions and corporations reflect our industry leadership and client-centric approach.
Services
Medical Answering
Business Answering
Emergency Dispatch
Switchboard Services
Bilingual Support
Details
- Year established: 1973
Highlights and features
- 24/7 HIPAA-compliant medical answering services since 1973
- Customized communication solutions for healthcare and business clients
- Secure encrypted technology with SMS messaging capabilities
- Award-winning customer service rated #1 in Boston area
- Bilingual support for diverse organizational needs
What people say
Award-winning customer service
HIPAA-trained staff
Customized workflows
Cost efficiency
24/7 availability
Services
Medical Answering
HIPAA-compliant medical call management with encrypted technology and trained receptionists. Handles patient communications, emergency dispatches, and physician paging for hospitals and practices. Ensures secure message delivery through email, fax, or SMS while maintaining confidentiality.
Business Answering
24/7 business communication solutions for main number management and emergency notifications. Provides live operator support, message taking, and customized workflows for diverse industries. Maintains professional call handling during peak periods or staff absences.
Emergency Dispatch
Critical incident management with immediate alert systems for urgent situations. Trained operators coordinate emergency responses for medical facilities and businesses. Available 24/7 with secure protocols for rapid information transmission to on-call personnel.
Switchboard Services
Advanced call distribution system for multi-line operations and virtual office solutions. Handles high-volume call traffic with intelligent routing and customized greetings. Integrates with client devices for real-time message notifications across platforms.
Bilingual Support
Spanish-English communication capabilities for diverse client bases. Professional operators handle incoming and outgoing calls in both languages while maintaining service quality and response times. Enhances accessibility for multicultural communities and businesses.
Questions
What medical answering services do you offer?
We provide HIPAA-compliant medical call management, emergency dispatch, physician paging, and secure message delivery through email, fax, or SMS for healthcare providers.
Are your services available outside Boston?
While based in Boston, we serve healthcare and business clients nationwide with our 24/7 communication solutions and virtual office capabilities.
How do you handle emergency calls?
Our trained operators manage medical emergencies with immediate alert systems, secure protocols, and direct connections to on-call personnel for critical incident response.
What industries do you serve?
We support healthcare providers, educational institutions, pharmaceutical companies, law firms, property management organizations, and diverse businesses with customized communication solutions.
Do you offer bilingual services?
Yes, we provide full Spanish-English communication capabilities for incoming and outgoing calls while maintaining service quality and response standards.
How can I get started with your services?
Contact us at 800-690-7243 or through our website form for a free consultation to create customized communication solutions tailored to your organization's needs.
