Business Details
50+ Years
experience
Emergency
services
24/7 Call Center Services in Boston, MA
Established in 1973, Masco Services has built a legacy of excellence in connecting healthcare providers, academic institutions, and businesses with their callers. As a subsidiary of Longwood Collective, Inc., we combine cutting-edge technology with personalized service, bilingual capabilities, and HIPAA-compliant protocols to deliver tailored communication solutions. Our team of trained professionals ensures patient confidentiality through encrypted technology and secure SMS messaging, serving clients ranging from internationally renowned hospitals to local practices and pharmaceutical companies. With decades of experience, we maintain a reputation as Boston's top-rated call center by independent research firms, offering 24/7 support for emergency dispatch, overflow call management, and virtual office solutions.Our commitment to quality extends to customized workflows that align with clients' unique needs, demonstrated by long-term partnerships with institutions like Beth Israel Deaconess Medical Center and Lynn Community Health. We pride ourselves on being a trusted extension of our clients' operations, ensuring seamless communication across industries while maintaining the highest standards of service reliability and data security.
Services
Medical Answering
Business Answering
Emergency Dispatch
Bilingual Support
24/7 Operations
Details
- Year established: 1973
Highlights and features
- HIPAA-trained medical receptionists ensure patient confidentiality
- 24/7/365 emergency dispatch and overflow call management
- Customized communication workflows for healthcare providers
- Award-winning service rated #1 in Boston by independent firms
- Secure SMS messaging with encrypted technology
What people say
24/7 reliability
Customized workflows
Exceptional service quality
HIPAA compliance
Cost efficiency
Services
Medical Answering
Specialized call management for medical institutions with HIPAA-trained receptionists. Handles emergency dispatch, patient inquiries, and secure message routing to on-call providers. Utilizes encrypted technology for patient confidentiality and secure SMS messaging.
Business Answering
24/7 call handling for businesses with customized workflows. Manages main number answering, emergency notifications, and campaign-specific communication. Offers flexible plans adaptable to seasonal demand fluctuations and multi-device message delivery.
Emergency Dispatch
Critical call routing for urgent situations with guaranteed response times. Trained operators handle medical emergencies, coordinate provider paging, and maintain detailed incident documentation. Available 24/7/365 with encrypted data transmission.
Bilingual Support
Multilingual communication solutions for diverse client bases. Professional operators fluent in multiple languages handle incoming and outgoing calls, ensuring accurate message transmission across language barriers for healthcare and business clients.
24/7 Operations
Continuous call center availability with no service gaps. Handles overflow during business hours, after-hours coverage, and holiday support. Provides message delivery via email, fax, or direct call to designated contacts at any time.
Questions
What healthcare services do you offer?
We provide HIPAA-compliant medical answering with encrypted technology, emergency dispatch, and secure SMS messaging for hospitals, physicians, and healthcare institutions.
Are your services available 24/7?
Yes, our call center operates 24 hours a day, 7 days a week, 365 days a year with no service interruptions.
How do you ensure patient confidentiality?
All calls are handled by HIPAA-trained receptionists using encrypted technology and secure SMS systems to protect sensitive medical information.
Can you customize solutions for specific businesses?
We develop tailored communication workflows that integrate seamlessly with clients' existing operations and specific requirements.
What industries do you serve?
We support healthcare providers, academic institutions, pharmaceutical companies, law firms, and various businesses with customized call management solutions.
