Business Details
28 Years
experience
Your Trusted Insurance Partner in Taunton, MA
Exchange Insurance stands as a leader in delivering tailored insurance and risk management solutions. Founded on principles of professionalism, education, and integrity, the company prioritizes client-centric services through a technologically advanced environment. With a team of seasoned professionals, including executives like President Nicole Martorana and CEO Tom Rogers, Exchange Insurance combines decades of industry experience with innovative strategies to address both personal and business insurance needs.The agency emphasizes social responsibility through initiatives like FBcares, actively supporting local communities in Southeastern Massachusetts and Rhode Island. Recognized with MAIAs Five Star Agency Designation, Exchange Insurance maintains rigorous standards in client relations, employee development, and operational excellence. Its mission extends beyond insurance, aiming to ensure long-term prosperity for clients, employees, and the communities it serves.
Services
Auto Insurance
Homeowners Insurance
Business Insurance
Employee Benefits
Risk Advisory Services
Details
- Year established: 1998
Highlights and features
- We offer personalized insurance solutions tailored to your unique needs.
- Our team includes certified risk advisors with decades of industry experience.
- We prioritize proactive risk management beyond standard insurance policies.
- Active community involvement through initiatives like FBcares demonstrates local commitment.
- Recognized with MAIAs Five Star Agency Designation for operational excellence.
Associations and certifications
- MAIA Five Star Agency
What people say
Outstanding service
Knowledgeable and pleasant
Speedy and excellent service
Terrific agent
Top notch service
Services
Auto Insurance
Exchange Insurance provides customized auto insurance policies to protect drivers and vehicles. Coverages include liability, collision, comprehensive, and uninsured motorist protection. Our agents help clients navigate options to ensure compliance and financial security against accidents, theft, or damage.
Homeowners Insurance
Our homeowners insurance safeguards residences against risks like fire, theft, and natural disasters. Policies include dwelling coverage, personal property protection, and liability for accidents on your property. We tailor plans to meet individual needs, including flood or classic home endorsements.
Business Insurance
Exchange Insurance offers business insurance solutions for companies of all sizes. Services include general liability, property insurance, workers' compensation, and industry-specific policies. Our risk advisors help businesses mitigate financial losses from operational disruptions, lawsuits, or property damage.
Employee Benefits
We design employee benefits packages that attract talent and ensure compliance. Services include health, dental, vision, and retirement plans. Our consultants help businesses balance cost-effectiveness with competitive offerings to support workforce well-being and retention.
Risk Advisory Services
Our risk advisory team identifies potential threats to individuals and businesses. Services include cybersecurity assessments, construction risk management, and liability mitigation strategies. We focus on proactive solutions to reduce insurance costs and enhance long-term stability through tailored risk control plans.
People
Nicole Martorana
President
Nicole joined Exchange Insurance in 2009, advancing from COO to President in 2023. She holds a BS in Corporate Finance and an MBA from Bentley University, with expertise in insurance technology and operations.
Tom Rogers
Chief Executive Officer
Tom became CEO in 2025 after 24 years in insurance leadership. A Bentley University graduate, he specializes in risk management and holds multiple industry designations, actively contributing to local nonprofits.
Gregory Arnold
Chief Financial Officer
Greg joined Exchange Insurance in 2004, bringing 10 years of financial management experience. With an MBA from the University of Rhode Island, he oversees mergers, acquisitions, and financial strategy for the agency.
Kerrie Koestner
Chief Operating Officer
Kerrie joined Exchange Insurance in 2008 and became COO after 21 years in insurance. A Navy veteran, she focuses on employee development and operations, holding multiple industry certifications.
Russel F. Martorana
Consulting Partner
Russel served as FBinsures CEO from 19982025. A CPA and recipient of MAIAs Pacesetter Award, he specializes in strategic growth and community engagement, holding licenses across eight states.
Questions
How can I get an insurance quote?
Use our online FB Auto Quote or FB Home Quote tools, or contact our agents directly at 508-824-8666 for personalized assistance.
What types of insurance do you offer?
We provide auto, home, life, business, employee benefits, and specialized coverage like cyber liability and construction risk insurance.
Are your agents licensed and certified?
Yes, our team includes Certified Insurance Counselors, Risk Advisors, and professionals with designations like CPCU and CIC.
Do you serve businesses outside Massachusetts?
Yes, we serve clients in Rhode Island and beyond, with licenses across eight states for commercial insurance needs.
How do I file a claim?
Contact your assigned agent or call our Taunton office directly for immediate claims assistance and guidance.
What community initiatives do you support?
Through FBcares, we donate monthly to local charities and support organizations like the Old Colony YMCA and United Way.
