Business Details
29 Years
experience
Emergency
services
Your Trusted Partner for POS Solutions in Charlotte, NC
Total Merchant Supply has been a trusted provider of point-of-sale solutions since 1997, serving businesses across North and South Carolina. Our commitment to client-focused solutions ensures that each POS system we deliver is tailored to maximize operational efficiency and long-term success. Unlike typical suppliers, we maintain a physical showroom in Charlotte, NC, offering hands-on demonstrations and immediate local support for all our hardware and software products. Our expertise spans cloud-based POS systems, digital signage, merchant accounts, and customized hardware configurations for restaurants and retail establishments. With decades of combined experience, our team prioritizes understanding your unique business needs before recommending solutions.We provide 24/7 technical support, including on-site service during nights and weekends, ensuring minimal downtime for your operations. Our partnerships with industry-leading software developers like Total Restaurant POS and Merchant Advantage POS guarantee robust, scalable solutions. From small businesses to large chains, we offer competitive pricing, same-day delivery for supplies like receipt paper, and financing options to accommodate growth. Our customer testimonials highlight consistent praise for responsive service, reliable equipment, and knowledgeable staff who treat clients as valued partners rather than transactional accounts.
Services
POS Hardware
POS Software
Digital Signage
Merchant Accounts
Tech Support
Details
- Year established: 1997
Highlights and features
- We offer 24/7 local technical support with on-site service available nights and weekends
- Our team has 25+ years of POS industry experience serving Carolinas businesses
- We provide hands-on demos at our Charlotte showroom with immediate equipment access
- We guarantee competitive processing rates matching any legitimate merchant statement
- Our non-proprietary hardware allows full customization and future upgrades
What people say
Top notch service
Helpful and responsive
Best price on supplies
Timely delivery
Pleasure to do business
Services
POS Hardware
We provide industrial-grade, non-proprietary POS hardware including touchscreens, tablets, receipt printers, and EMV-ready pin pads. Our equipment allows full customization and compatibility across components, with 24/7 technical support and loaner equipment available during repairs. All hardware comes with warranties and is immediately available for local businesses in the Carolinas.
POS Software
Our cloud-based POS software solutions include Total Restaurant POS and Merchant Advantage POS, designed for restaurant and retail operations respectively. Features include inventory management, employee tracking, customer loyalty programs, and integration with online ordering platforms. Software updates and remote monitoring are included with service agreements to maintain system performance.
Digital Signage
We offer 40"-55" digital signage solutions with remote content management and unlimited screen configurations. Our systems include weather integration, promotional displays, and restaurant menu boards with customizable templates. Installation includes site measurements and content setup to maximize customer engagement and operational efficiency for Carolinas businesses.
Merchant Accounts
We provide merchant accounts with competitive processing rates and cash discounting options. Our services include EMV-ready terminals, contactless payment support, and integrated reporting that matches credit card transactions with POS data. We guarantee rate matching for existing businesses and offer transparent pricing with no hidden fees.
Tech Support
Our 24/7 technical support includes remote monitoring, software updates, and on-site service during nights and weekends. We offer three service tiers with benefits like free loaner equipment, cloud backups, and antivirus protection. Emergency response times depend only on travel distance rather than call center availability, ensuring minimal business downtime.
Questions
What POS systems do you offer for restaurants?
We provide Total Restaurant POS software with features like tableside ordering, online integration, and delivery management for all restaurant types.
Do you support retail businesses with POS solutions?
Yes, our Merchant Advantage POS includes inventory tracking, employee management, and item wizard features for clothing stores, grocery stores, and specialty retailers.
What payment processing options are available?
We offer EMV-ready terminals, contactless payments, and cash discounting solutions with guaranteed rate matching for existing businesses.
Do you provide emergency technical support?
Yes, our 24/7 support team provides on-site service during nights and weekends with response times based only on travel distance.
What hardware warranties do you offer?
All POS hardware includes warranties with free loaner equipment during repairs and service agreements covering preventive maintenance and updates.
Can I get same-day delivery for supplies?
Yes, we offer same-day delivery for receipt paper and other consumables within the Charlotte metro area.
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