Business Details
Emergency
services
Your Trusted IT Support Partner in Reston, VA
Mid Atlantic Consulting has been delivering comprehensive technical support solutions across the Washington DC metro area since our founding. Our certified technicians provide 24/7 assistance for businesses and government agencies requiring urgent IT intervention or scheduled maintenance. With specialized expertise in Apple Macintosh systems, Windows platforms, and enterprise networking, we offer both onsite and remote support capabilities backed by industry-recognized certifications.Our team's experience spans critical infrastructure support for major entertainment tours and federal government operations, maintaining active Top Secret clearances for DOD and DOJ projects. We distinguish ourselves through flexible service agreements that accommodate businesses of all sizes while maintaining strict adherence to data security protocols and client confidentiality standards.
Services
IT Support
Mac Repair
Network Security
Server Maintenance
Remote Access
Printer Service
Data Backup
Warranty Repairs
Government IT
PC Support
Highlights and features
- We provide 24/7 IT support with certified technicians available at all times
- Our team holds active Top Secret clearances for government projects
- We maintain Apple Authorized Service Center status for warranty repairs
- We offer flexible service agreements with tiered pricing options
- Our technicians hold multiple industry certifications across IT platforms
Associations and certifications
- Apple Consultants Network
- Novell CNE
- Microsoft Certified Systems Administrator
- Cisco CCNP
- HP Certified
- Citrix Certified Administrator
What people say
Dependable and always available
Cost-effective solutions
Critical deadline support
Expert technical assistance
24/7 emergency service
Services
24/7 IT Support
Our certified technicians provide round-the-clock technical assistance for critical IT issues affecting business operations. With immediate response capabilities and remote access tools, we resolve hardware, software, and network problems at any hour. This service suits enterprises requiring continuous system availability and government agencies with mission-critical technology infrastructure.
Mac Repair Services
As an Apple Authorized Service Center, we perform warranty and non-warranty repairs for all Macintosh models and peripherals. Our Apple-certified technicians handle hardware replacements, software troubleshooting, and data recovery. This service benefits businesses and creative professionals relying on Apple systems for their daily operations and production workflows.
Network Security
We implement comprehensive network protection solutions including firewall configuration, SSL encryption, and spam/virus filtering. Our security audits identify vulnerabilities in existing systems while our monitoring services prevent unauthorized access. This service addresses the needs of organizations handling sensitive data across corporate and government sectors.
Server Maintenance
Our engineers manage server infrastructure including virtual private networks, email servers, and database systems. We provide both onsite hardware maintenance and remote configuration updates with minimal service disruption. This service caters to businesses maintaining internal IT infrastructure requiring regular updates and emergency repairs.
Remote Technical Support
Using secure remote access tools, we diagnose and resolve technical issues without onsite visits. This service includes system monitoring, software updates, and user training through virtual connections. It benefits distributed teams and organizations seeking cost-effective IT maintenance solutions with rapid response times.
People
Bill Barclay
Tour Manager
Tour manager with major acts including Iron Maiden and American Idol, relying on Mid Atlantic Consulting for critical laptop repairs during international tours.
Henry Rosquete
Tour Accountant
Ten-year veteran in tour accounting for major music acts, utilizing Mid Atlantic Consulting's IT services for both business and personal computing needs.
Saundrea Cika
Graphic Designer
Creative professional managing insitea, a graphic design firm that depends on Mid Atlantic Consulting for urgent technical support meeting client deadlines.
Mary Clair Millies
American Film Institute
Representative from American Film Institute who engaged Mid Atlantic Consulting to resolve complex computer needs for institutional operations.
Questions
What IT services do you offer for businesses?
We provide 24/7 network support, server maintenance, cybersecurity solutions, and onsite/remote technical assistance for businesses of all sizes.
Are you available for emergency computer repairs?
Yes, our 24/7 emergency service handles urgent IT issues with response times starting at $170/hour for business clients.
Do you support both Mac and PC systems?
As an Apple Authorized Service Center with Microsoft-certified technicians, we support all major platforms including Mac, PC, and UNIX systems.
What service areas do you cover?
We serve Washington DC, Northern Virginia, Maryland, and West Virginia with both onsite and remote technical support options.
Do you offer service agreements for ongoing IT needs?
Yes, we provide tiered service plans with retainers from $2,500 to $10,000 that include discounted hourly rates and priority response times.
