Business Details
50+ Years
experience
Emergency
services
Business Communication Systems in Albuquerque, NM
Communications Diversified has been a trusted leader in business communication solutions since 1971. Our commitment to customer service and technological innovation has made us the largest locally-owned supplier of communication systems in New Mexico. We specialize in Voice over IP, Hosted Voice Services, SIP Trunking, and Unified Communications, helping businesses streamline operations and reduce costs. Our mission is to enhance productivity and profitability through tailored communication technologies while upholding integrity and fairness. With decades of experience, we serve businesses in Albuquerque, Santa Fe, and across New Mexico, offering cutting-edge solutions that adapt to evolving needs. Our expertise extends to contact center integration, cloud-based services, and secure data management, ensuring clients stay competitive in a digital landscape.We pride ourselves on being a single-source partner for telephone systems, computer networks, and voice and data cabling, simplifying complexity for our clients. Backed by 40+ years of industry leadership, we focus on earning trust through reliable service and innovative solutions. Our team of experts delivers personalized support, ensuring seamless implementation and ongoing optimization of communication systems. From small businesses to large enterprises, we provide scalable solutions that grow with your organization, combining technical excellence with unwavering customer dedication.
Services
VoIP Solutions
Contact Center Integration
Unified Communications
Cloud Services
Data Cabling
Details
- Year established: 1971
Highlights and features
- We offer 40+ years of experience in tailored communication solutions.
- Our team provides 24/7 personalized customer support.
- We guarantee cost-reduction through advanced VoIP and cloud systems.
- Our solutions integrate seamlessly with existing infrastructure.
- We are ISO-certified for quality and security standards.
What people say
24/7 support
Cost-effective solutions
Expert technicians
Seamless integration
Services
VoIP Solutions
Our VoIP services deliver scalable, cost-effective communication systems tailored to business needs. By leveraging internet-based calling, we eliminate traditional phone line costs while offering advanced features like auto-attendants, call routing, and mobile integration. Clients benefit from seamless scalability, ensuring their communication infrastructure grows alongside their operations.
Contact Center Integration
We implement AI-powered contact center solutions that optimize customer interactions across voice, chat, and email. Our systems intelligently route inquiries to the right agents, reduce wait times, and provide analytics for continuous improvement. Businesses gain tools for proactive outreach, workforce management, and real-time performance monitoring.
Unified Communications
Our Unified Communications as a Service (UCaaS) platform integrates voice, video, messaging, and file sharing into one intuitive interface. This solution enhances collaboration, supports remote work, and simplifies communication workflows. Features include team chat, screen sharing, and AI-driven meeting transcriptions for improved productivity.
Cloud Services
We offer secure cloud storage, backup, and synchronization services to protect critical business data. Our solutions include ransomware protection, real-time file recovery, and compliance-ready storage for industries like healthcare and finance. Clients access files from any device while maintaining enterprise-grade security.
Data Cabling
Our data cabling services ensure robust, high-speed connectivity for voice, data, and video systems. We design and install structured cabling networks compliant with industry standards, supporting scalable growth. Services include fiber optics, Ethernet, and wireless infrastructure for reliable performance.
People
Susan Martinez
Customer Service Manager
With over 20 years in telecommunications, Susan leads our customer service team, ensuring prompt resolution of technical and billing inquiries. She specializes in client onboarding and service optimization.
Dave Thompson
IT Solutions Specialist
Dave has 15 years of experience designing VoIP and cloud solutions for enterprises. He focuses on integrating communication systems with existing IT infrastructure to maximize efficiency.
Questions
What communication solutions do you offer?
We provide VoIP, contact centers, unified communications, cloud services, and data cabling tailored to business needs.
Are your services available outside Albuquerque?
We serve businesses statewide in New Mexico, including Santa Fe and surrounding areas.
How do you ensure system security?
Our solutions include Triple Shield Security with encryption, access controls, and 24/7 monitoring to protect against cyber threats.
Can you integrate with existing systems?
Yes, our team specializes in integrating new technologies with legacy infrastructure for seamless operation.
Do you offer financing options?
We provide flexible financing plans for equipment and service contracts to accommodate business budgets.
What support options are available?
We offer 24/7 technical support via phone, chat, and ticketing systems for urgent and routine inquiries.
