Business Details
50+ Years
experience
Emergency
services
Your Trusted IT and Telecom Partner in Northern California
Based in Northern California, Totlcom combines Silicon Valley expertise with personalized local service to deliver comprehensive technology solutions. With over five decades of experience since 1973, we specialize in managed IT services, telecommunications systems, and network security for businesses across education, government, and corporate sectors. Our ISO 27001-compliant framework ensures robust data protection while our partnerships with leading manufacturers like Mitel and RingCentral enable cutting-edge communication solutions.We maintain four regional offices and a nationwide network to provide rapid response times, offering 24/7 technical support through experienced engineers. Our proven track record includes implementing large-scale networks with call centers and optimizing IT infrastructure for organizations of all sizes, backed by decades of industry-specific knowledge and a commitment to resolving complex technology challenges.
Services
Managed IT Services
Phone Systems
Network Security
Cloud Technologies
Remote Monitoring
Data Protection
Telecom Solutions
IT Consulting
VoIP Services
Disaster Recovery
Details
- Year established: 1973
Highlights and features
- 50+ years of combined technology expertise since 1973
- ISO 27001-certified information security management systems
- 24/7 emergency technical support with rapid response times
- Authorized partner for Mitel, RingCentral, and Zoom systems
- Personalized solutions for education, government, and corporate clients
Associations and certifications
- ISO 27001
What people say
Timely support
Exceptional service
Quick response
Professional technicians
Reliable solutions
Services
Managed IT Services
Our proactive IT management prevents system failures through continuous monitoring and maintenance. Certified engineers handle software updates, security patches, and data backups while providing 24/7 help desk access. This comprehensive approach reduces downtime costs by addressing issues before they impact operations, with service level agreements ensuring consistent performance standards.
Network Security
We implement enterprise-grade security frameworks to protect against cyber threats. Our solutions include firewall configuration, intrusion detection systems, and compliance management for HIPAA and GDPR requirements. Regular vulnerability assessments and employee training programs help maintain secure data environments while meeting industry-specific regulations.
Cloud Technologies
Our cloud solutions enable scalable infrastructure with secure remote access capabilities. We deploy hybrid cloud environments integrating with existing systems while ensuring data redundancy and business continuity. Migration assistance and ongoing optimization services help organizations maximize cloud computing benefits while maintaining compliance standards.
Phone Systems
We design and implement modern communication solutions including VoIP, PBX, and unified communications platforms. Our certified technicians handle system upgrades, feature programming, and integration with CRM software. Ongoing maintenance plans ensure clear call quality and minimal service interruptions for businesses of all sizes.
Remote Monitoring
Our remote monitoring service tracks system performance metrics 24/7 through secure network connections. Automated alerts identify potential hardware failures, security breaches, or performance bottlenecks before they cause disruptions. This proactive approach maintains optimal system efficiency while reducing emergency service requirements.
People
Jerry Greer
President & CEO
Leading Totlcom's strategic direction with 20+ years in telecom and IT management, focusing on innovative solutions for business growth.
Sam Bishop
Founder & CFO
Established Totlcom in 1973, bringing decades of industry experience in telecommunications infrastructure and financial management.
Phil Kemmerer
Vice President Procurement
Manages strategic sourcing and vendor relationships with 15+ years in technology procurement operations.
Danny Thompson
VP Operations
Oversees daily operations and service delivery, ensuring technical excellence across all client engagements since joining in 2005.
Questions
What managed IT services do you offer?
We provide 24/7 network monitoring, security management, data backup, and help desk support tailored to business requirements.
How quickly can you respond to emergencies?
Our technicians typically respond within 30 minutes for critical issues with 24/7 on-call availability.
Do you support cloud migration projects?
Yes, we offer complete cloud migration services including planning, implementation, and post-migration optimization.
Are your services HIPAA compliant?
We maintain ISO 27001 certification and implement HIPAA-compliant security measures for healthcare clients.
What telecom systems do you support?
We work with Mitel, RingCentral, Zoom, and Microsoft Teams platforms for voice and unified communications.
How do you ensure data protection?
Through ISO-certified protocols, encrypted communications, regular security audits, and employee training programs.
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