Business Details
50+ Years
experience
Emergency
services
Your Trusted Virtual Receptionists in Bloomington, MN
South Suburban Answering & Secretarial Service has been a trusted partner for businesses since 1972. Founded by Shirley Prout in a small office with a multi-line switchboard, our company was built on the core values of personalized service and exceptional customer care. As a locally owned, family-operated business, we have maintained these principles while evolving with technological advancements. Our team of trained telephone receptionists delivers professional, customized support that mirrors the experience of an in-house receptionist. We pride ourselves on being an extension of our clients' businesses, offering tailored solutions that reflect their unique needs.With over 50 years of experience, we continue to serve original customers while adapting to modern demands. Our commitment to quality assurance includes verifying phone numbers and name spellings to ensure accuracy. We provide 24/7 answering services, including holiday coverage, to maintain uninterrupted client communication. Our emergency procedures ensure critical messages reach on-call personnel promptly. Joan Steinhoff, President since 2000, continues this legacy of excellence while expanding our capabilities to meet contemporary business needs.
Services
Live Telephone Answering
Mail Receiving/Forwarding
Online Chat Services
24-Hour Answering
Emergency Procedures
Details
- Year established: 1972
Highlights and features
- Family-owned since 1972 with proven industry experience
- Customized solutions tailored to specific business requirements
- 24/7 live answering available year-round
- Trained operators ensure message accuracy and professionalism
- Emergency message handling procedures in place
Services
Live Telephone Answering
Our live telephone answering service ensures every call receives immediate professional attention. Operators handle appointment scheduling, order taking, and call screening while maintaining brand consistency. With 24/7 availability, we guarantee no call goes unanswered, helping businesses maintain customer satisfaction through consistent communication.
Mail Receiving/Forwarding
We provide secure mail management solutions for home-based businesses. Our service includes receiving, scanning, and forwarding business correspondence. This maintains professional address privacy while ensuring timely delivery of important documents, creating a seamless experience between client and customer.
Emergency Procedures
Our emergency message handling system ensures critical communications reach designated personnel promptly. Through automated paging, texting, or email alerts, we guarantee urgent messages get delivered and acknowledged. This service provides peace of mind for businesses requiring immediate response capabilities outside regular operating hours.
People
Joan Steinhoff
President
Joan Steinhoff has led South Suburban since 2000, continuing her mother's legacy of personalized service. With decades of experience, she ensures top-tier customer support as President while maintaining the company's founding values of excellence and reliability.
Questions
What services does South Suburban offer?
We provide live telephone answering, mail forwarding, online chat support, 24/7 call management, and emergency message handling services for businesses in Bloomington, MN.
How does your answering service work?
Our trained operators handle calls professionally, following client-specific instructions for message taking, appointment scheduling, and emergency protocols while maintaining brand consistency.
Are your operators available after hours?
Yes, we offer 24/7 answering services including holiday coverage to ensure continuous communication for your business.
How do you handle emergency calls?
We have specialized procedures to ensure urgent messages reach on-call personnel through automated alerts and follow-up calls to guarantee message delivery.
Can you customize services to specific business needs?
Yes, we tailor our services to match each client's unique requirements, providing personalized solutions that reflect their business operations and customer interaction standards.
