Business Details
25 Years
experience
Trusted Partner for Business Process Management Solutions
We are First Source, a specialized global business process management partner and part of the RP-Sanjiv Goenka Group. Since 2001, we have delivered transformational solutions across the customer lifecycle for industries including Healthcare, Banking and Financial Services, Communications, Media, and Technology. With a presence in 10 countries and 57 delivery centers, we serve Fortune 500 and FTSE 100 companies by combining hyper-focused domain expertise with cutting-edge technology, data, and analytics.Our collaborative approach ensures future-focused outcomes, enabling clients to achieve operational efficiency and sustainable growth. We prioritize innovation, as evidenced by our Digital First, Digital Now strategy, and maintain a strong commitment to environmental, social, and governance principles. Our global team of 34,144 professionals processes 2 billion back-office transactions annually, delivering measurable value through digital transformation, automation, and AI-driven solutions.
Services
Customer Experience
Artificial Intelligence
IT Services
Consulting
Digital Platforms
Collections
Trust and Safety
Healthcare Solutions
Banking Services
Data Analytics
Details
- Year established: 2001
Highlights and features
- We offer 24 years of expertise in business process management for Fortune 500 companies.
- Our teams combine domain-specific knowledge with AI and automation technologies for scalable solutions.
- We operate in 10 countries with 57 delivery centers, ensuring global reach and local insights.
- Our Digital First, Digital Now strategy maximizes value through cutting-edge technology adoption.
- We maintain a strong ESG commitment, evidenced by our Ecovadis Bronze sustainability certification.
Associations and certifications
- Ecovadis
Services
Customer Experience
We transform customer interactions into loyalty through AI-driven strategies and analytics. Our solutions optimize touchpoints across industries, reducing operational costs while improving satisfaction. Clients benefit from tailored approaches that align with evolving market demands.
Artificial Intelligence
Our AI solutions deliver real-world outcomes by integrating generative AI and NLP technologies. We help businesses automate processes, enhance decision-making, and reduce costs. Clients achieve measurable improvements in efficiency and innovation across sectors like healthcare and finance.
IT Services
We provide end-to-end IT services that modernize infrastructure and enable digital transformation. Our offerings include cloud integration, cybersecurity, and workflow automation. Clients gain scalable, secure systems that support long-term growth and adaptability.
Healthcare Solutions
Our healthcare-focused BPM solutions streamline claims processing, reduce bad debt, and improve patient engagement. Using AI and automation, we help providers achieve 99% accuracy in claims and significant cost savings while maintaining compliance with industry regulations.
Data Analytics
We leverage advanced analytics to drive data-driven decision-making for clients. Our solutions improve operational efficiency, identify cost-saving opportunities, and enhance customer insights. Clients gain actionable intelligence to stay competitive in dynamic markets.
People
Jagriti Bhattacharyya
General Counsel
Jagriti Bhattacharyya leads legal strategy and compliance for First Source, ensuring alignment with global regulatory standards. With extensive experience in corporate law, she strengthens governance and risk management frameworks.
Kumaran Shanmuhan
Chief Strategy Officer
Kumaran Shanmuhan drives strategic growth initiatives and digital transformation at First Source. His expertise in BPM innovation focuses on leveraging AI and automation to deliver scalable solutions for Fortune 500 clients.
Questions
What industries does Firstsource specialize in?
We specialize in Healthcare, Banking and Financial Services, Communications, Media, Technology, and Retail, providing tailored BPM solutions to address industry-specific challenges.
How does Firstsource use AI in its services?
We integrate AI and automation to enhance efficiency, reduce errors, and deliver predictive insights. Applications include claims processing, customer experience optimization, and workflow management.
Is Firstsource a global company?
Yes, we operate in 10 countries with 57 delivery centers, serving Fortune 500 and FTSE 100 companies across diverse industries.
What sustainability initiatives does Firstsource have?
We maintain an Ecovadis Bronze certification for sustainability efforts, aligning our operations with environmental, social, and governance (ESG) best practices.
