Virtual Office Services in New York, NY
Drawing on decades of insight earned from dealing with the world's leading firms on mission-critical client contact, Aspect allows organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness. Aspect supplies these capabilities by leveraging Microsoft unified communications like Microsoft? Active Directory, Microsoft? Exchange and Microsoft? Office Communications Server 2007.
read moreWhen it comes to solving today's toughest CX challenges, Aspect's enterprise call center solutions are focused on helping you overcome obstacles and achieve a healthier bottom line. We know what drives the success of businesses like yours, and we deliver results. Aspect is the contact center solution provider for many of today's top businesses and industry-leading contact centers. Eliminate silos, expand your customer engagement capabilities and plug in to best-of-breed applications for interaction management and workforce optimization.
read moreOn May 25, 2018, the EU's General Data Protection Regulation (GDPR) became effective, replacing existing EU data protection laws based on the 1995 EU Data Protection Directive. The GDPR strengthens privacy rights for EU individuals and extends the scope of responsibilities for businesses processing personal data of EU individuals. Aspect has taken the steps necessary to comply with the legislation and equipped our customers to do the same by the May 25th effective date. Under the direction of Aspect's global GDPR project team, Aspect closely analyzed the requirements of the GDPR and is made the necessary modifications to its products and services, contracts, and documentation to support GDPR compliance for our customers.
Aspect Professional Services Consultancy
read moreThe omnichannel customer journey is rapidly changing, placing new demands on your business, your agents and your existing software solutions. Aspect's Professional Services consultancy teams focus on helping you deliver integrated, informed, empowered contact center interactions through every channel, at every touchpoint. Whether your organization requires project planning, strategy and governance planning, custom application development or resources to augment your existing staff, we're here to help.