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read moreA highly resilient and elastic cloud solution, CX100 is a flexible, best-in-class multivendor omnichannel platform: it displaces legacy platforms, reducing capital outlay while transforming customer experiences, enabling consolidation and streamlining of complex workflows with unmatched agility. Conduit Global is transforming customer engagement in the digital era. CX100, our global CCaaS platform, supports enterprises of all sizes in private and/or public cloud environments, enabling true digital transformation.

read moreA pioneer in cloud Contact Center as a Service (CCaaS) solutions and Business Process Outsourcing (BPO), Conduit Global is transforming the customer experience for the digital era. We operate an award-winning omnichannel contact center platform built on industry-leading technologies designed for resiliency and scalability. With more than 25 years of experience planning, deploying and managing cloud contact centers, our consulting, professional and managed services turn our clients' complex customer engagements into powerful connections.

read moreBanks, credit unions, brokerage firms, insurance companies and other financial services companies need to build loyalty, meet high service expectations and differentiate their products and services from their competitors, all with increased regulatory oversight. Your customers are tech savvy: they want easier, faster and more intuitive ways to connect and engage with your company. They expect you to know their channel preferences and have the right omnichannel platform in place to deliver a seamless, simple customer service experience, the first time they contact you and every time.

read moreHit the ground running with our extensive range of professional services. As your partner, Conduit Global takes complete ownership of a transformational change designed and deployed to meet your ever-shifting needs. From initial assessment and customer-centric design to a seamless, stress-free migration, our experts offer deep industry expertise and prescriptive insights to help continually improve and evolve your customer engagement environment. From mapping existing processes to managing lifecycle vendors all the way to full operation and maintenance of the platforms, services and processes, our goal is to ensure complete implementation success.

read moreBob Bryan is responsible for leading and directing all of Conduit Global's operational teams, including sales and client services. With over 25 years of BPO industry experience, Bob has spent the last decade in senior executive roles leading customer service programs throughout a myriad of industries, including financial, telecommunications, cable, utility, automotive and transportation logistics. Prior to joining Conduit Global, Bob successfully executed programs for Fortune 500 and Fortune 50 companies, as well as niche-driven high growth entrepreneurial enterprises.

read moreConduit Global gives your organization tailored customer management outsourcing solutions. Outsource your business processes with Conduit Global: we provide BPO services for the entire sales cycle alongside back office services such as claims processing and data cleansing. Choose onshore, near-shore and offshore capabilities, each with flexible, scalable access to skilled agents. Our Professional Services team members have experience with contact center design, integration, implementation and management, from simple projects to large, complex deployments, and they bring a wealth of knowledge to every undertaking.

read moreFor more than two decades, Conduit Global has helped companies provide stellar customer service with the industry's best inbound contact center solution. We can deploy large-scale environments of up to a thousand agents: these deployments can be leveraged with our CX100 contact center technology platform as the foundation of your inbound solution. CX100 extends your current processes with open APIs that require no development or deployment time yet deliver personalized customer experiences. Pre-built, RESTful APIs enable advanced integrations with other applications and services, while web services for direct database access offer flexibility beyond out-of-the-box integrations.

read moreConduit Global helps companies create outstanding customer journeys with the industry's best inbound contact center solution. We give you omnichannel routing and the best inbound tools, so you can deliver incoming and ongoing interactions with efficiency and impact, while our intelligent IVR, with voice biometrics and visual mobile IVR, supports self-service. And with built-in supervisory, you can track performance and service levels to ensure maximum caller satisfaction. The CX100 cloud omnichannel contact center solution is the perfect outbound platform.