Customer Solutions Group

read moreGood decisions during the critical testing period saves weeks of effort testing dead-end strategies. Customer Solutions Group (CSG) perfected inside sales testing at its InsideSalesLab. Created in 2005 at the request of a startup company that struggled to acquire customers, the InsideSalesLab has since hosted many dozens of firms of all sizes and in many industries. The InsideSalesLab was uniquely developed from the ground up to deliver measurable, reliable sales testing. Its unique tools and culture assure accurate results as rapidly as possible.

read moreCSG was founded in 1993 by two Harvard MBAs. All CSG consultants have extensive call center line management experience providing a sensible foundation to generate workable recommendations. CSG's founders and principle consultants are Andy Carr and Jeff Feuer. Andy and Jeff are Harvard MBAs each with over 25 years call center line management and center consulting experience. They work efficiently -- many CSG consulting engagements bill under 10 hours. When not on assignment, Andy, Jeff, and the other CSG consultants run our own demanding sales call centers such as the InsideSalesLab.

read moreCSG worked closely on a complex multifaceted marketing program. Jeff was always well prepared and made keen insights into the program that helped accelerate the program's launch. CSG created a test matrix for me encompassing combinations of offers. I was impressed by how much care they poured into that leg of the job. Their professional sales agents then followed the plan and we were able to learn about our customers price sensitivity and what phrasing worked best. Within a few months of testing they found a very efficient script and offer that I was able to roll out to my in-house salespersons.

read moreI've been working with Aaron for the better part of 4 years now where he has led our sales efforts and growth for CraftJack. Aaron has also been helping to scale up our efforts driven by success metrics. One of Customer Solutions Group's (CSG) hallmarks is their ability to test new products, pitches, and help iron out optimal sales direction. They have done a great job providing CraftJack with customer feedback, push-backs, FAQs, promotional ideas, and new opportunity concepts for our service based on their first-hand knowledge of what the customer wants, needs, and expects.

read moreCustomer Solutions Group applied a custom SMB sales campaign that proved successful and informative. CSG's hands-on approach was much appreciated and his team's professionalism and expertise helped us launch a new product while gathering the data we needed to forecast and plan for the future. This project required digesting and teaching a very technical product and we were very pleased with their abilities. I would definitely use CSG for any future endeavor. CSG was able to communicate with my Reps and draw out critical information, document it and figure out what changes needed to be made.

read moreOur inside sales team was doing well, but I felt they could increase their effectiveness with a more systematic approach to the lead generation, cultivation, and conversion process. I engaged Customer Solutions Group to evaluate our operations and develop processes to optimize our sales organization. They assessed and understood our business and the sales team's existing procedures in much less time than the normal profession service firm discovery period. They then developed a sales strategy and tactical implementation plan that neatly enveloped our enterprise CRM system, team capabilities, and sales goals.

read moreCSG's project management skills and guidance along the way ensured all aspects of the project were properly staged and managed. CSG learned the unique characteristics and cultural aspects of our business very quickly. Their ability to see the big picture while implementing their calculated processes has been essential to the growth of our business. Bosley has utilized CSG's services for our Call Center and for our Telecommunications network. We have always found them to be personally knowledgeable, reliable and accountable for the services he provides.

read moreCSG provided the call center functionality of a sophisticated application that leveraged online leads to sell auto insurance policies. CSG was very hands-on throughout the initial development as well as the ongoing operation of the application. The effort required more than an "off the shelf" approach. Modifications and problem resolution were also handled in a very pro-active manner.