David Freeman
Business Consultant in Boulder, CO
In a world where 46. 5% of customers got rid of their primary law companies, where 80% of customers say the reason companies are fired is because of insufficient communication and poor service, and where 75% of Fortune 1000 corporate counsel say customer focus is the major factor that gets companies short-listed, we learn that customer service is THE major differentiator among otherwise interchangeable lawyers and companies. The capability to build strong relationships, provide exceptional value, demonstrate extraordinary responsiveness, anticipate requirements, and become one with a customer's business are the hallmarks of the masters.
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read moreDavid H. Freeman, J.D. counsels lawyers and law firms on how to establish stronger habits around leadership, business development and client service. He is a two-time, all-time, best-selling author, is in the National Law Journal Hall of Fame for being voted the #1 business development consultant and coach for three consecutive years, and is a highly rated speaker, consultant and trainer. He is a former practicing lawyer, innovator, and the award-winning CEO of the David Freeman Consulting Group; founder of Law Firm CultureShift; creator of the Culture Xray, an automated survey tool that assesses a firm's culture of business development; and developer of breakthrough technology that automates cross-selling coaching for lawyers (Cross Serving).
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