Business Details
24 Years
experience
Emergency
services
Enterprise Mobile Management Solutions
Since 2002, Longboat Mobility has been revolutionizing mobile management for enterprises and agents by combining advanced technology with dedicated support teams. Our mission centers on simplifying complex mobility challenges through personalized solutions, including a cloud-hosted management portal, award-winning help desk services, and streamlined carrier integration. With decades of industry experience, we prioritize live operator support, rapid device replacement, and white-label order management systems tailored to client needs.Our team of mobility veterans works directly with major carriers to reduce costs, improve efficiency, and provide concierge-level service. Backed by specialized depot services, rate plan optimization strategies, and 24/7 accessibility, we ensure seamless device procurement, troubleshooting, and account management across AT&T, T-Mobile, and Verizon networks. This client-first approach has established us as a trusted partner for businesses seeking stress-free wireless solutions.
Services
Mobile Device Management
Carrier Support
Order Management
Help Desk Services
Device Replacement
Details
- Year established: 2002
Highlights and features
- We offer 24 years of specialized mobility management experience since 2002
- Our team provides live operator support with no call trees or queues
- We implement white-label order management systems for client branding
- We guarantee express 24-48 hour device replacement for BYOD purchases
- Our experts handle carrier negotiations with all three major US providers
What people say
Top notch customer service
Exceeded expectations
Quick problem resolution
Seasoned mobility experts
Always have our back
Services
Mobile Device Management
Our cloud-hosted portal streamlines mobile device management across multiple carriers. Clients can manage accounts, orders, and tickets through a unified dashboard while accessing enterprise pricing and 3-step ordering. The system supports internal and third-party collaboration for wireless account management.
Express Replacement Service
Provides rapid device replacement for BYOD purchases with 24-48 hour delivery. Includes prepaid return labels and protection against physical damage, mechanical failures, and water damage. Available for devices purchased through our management portal.
Carrier Support
Offers dedicated support for all major US carriers including AT&T, Verizon, and T-Mobile. Our team handles order management, cost negotiation, and issue resolution while providing specialized depot and staging services for enterprise clients.
Help Desk Services
24/7 live operator support with no automated systems. Our certified mobility experts provide immediate problem resolution via phone, email, or portal. The service includes SLA tracking, commission reconciliation, and white-label integration options.
Order Management
Streamlined cross-carrier order management through a centralized dashboard. Features include custom bundle creation, rate plan optimization, and bulk order processing for tablets and mobile devices with enterprise pricing transparency.
People
BJ Higgins
Founder
BJ Higgins founded Longboat Mobility in 2002 after recognizing the need for better mobility solutions. He pioneered collaborative task forces with carriers and solution providers to simplify mobile management while maintaining a client-first culture.
Kyle
Mobility Expert
Kyle brings extensive experience in enterprise mobility solutions, specializing in carrier integration and device management systems. He works directly with clients to implement customized wireless strategies that improve operational efficiency.
Kevin
Support Specialist
Kevin provides hands-on support for clients' mobile management needs. His expertise in troubleshooting and order processing helps businesses optimize their wireless operations through Longboat's management portal.
Tom
Account Manager
Tom manages client relationships and ensures smooth implementation of mobility solutions. He specializes in helping businesses transition to Longboat's streamlined management systems while maintaining service continuity.
Angie
Operations Lead
Angie oversees day-to-day operations of mobile device management services. Her team ensures timely execution of orders and rapid resolution of client issues through Longboat's award-winning support framework.
Questions
What mobile carriers do you support?
We provide dedicated support for all three major US carriers: AT&T, Verizon, and T-Mobile. Our team acts as your single point of contact for managing relationships with these providers.
How does your device replacement service work?
For devices purchased through our portal, we offer express 24-48 hour replacement with prepaid return labels. This covers physical damage, water damage, and mechanical failures without traditional insurance limitations.
Can you integrate with our existing systems?
Yes, our services can integrate with your current IT environment through our cloud-hosted portal or via direct support channels. We offer white-label solutions for seamless brand continuity.
What makes your help desk different?
Our help desk provides immediate access to live mobility experts without automated menus or call queues. We prioritize rapid problem resolution and maintain deep knowledge of client operations for personalized support.
Do you offer custom pricing options?
Our portal provides current enterprise pricing with promotional offers. We also help clients optimize rate plans and negotiate costs through our carrier relationships to minimize expenses.
How do you handle bulk device orders?
We specialize in managing large-scale deployments with custom bundling options. Our team handles staging, labeling, and distribution of bulk orders while maintaining SLA compliance throughout the process.
