Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner in Portland, OR
Since 1998, Sterling Communications has combined cutting-edge technology innovations with compassionate expertise to enhance business productivity. Founded as Sterling Internet Solutions, we pioneered high-speed internet access for businesses and introduced managed VoIP solutions in 2004. Our comprehensive offerings now include cloud services, cybersecurity, and advanced network solutions, supported by a dedicated team with 25+ years of experience in the Pacific Northwest. We prioritize both technological excellence and community impact, maintaining a dual focus on financial success and positive societal contributions. Recognized as one of Oregon's 100 Best Companies to Work For for 11 consecutive years, our team delivers 24/7 emergency support and personalized training.Our certifications with industry leaders like Mitel (ShoreTel) since 2001 and multiple Net Promoter Score awards demonstrate our commitment to quality. With a Net Promoter Score of 100 and a Double Lighthouse Award, we maintain proactive monitoring systems and redundant infrastructure to ensure business continuity. Our engineers hold specialized expertise in SD-WAN technology, virtual desktop solutions, and colocation services. We serve diverse industries including healthcare, finance, and real estate, with a proven track record of scaling solutions for businesses at every growth stage. Our customer-centric approach has earned us a 100% client retention rate and multiple WorldClass CSAT Awards.
Services
Managed IT Services
Cybersecurity Solutions
Hosted Desktop
VoIP Phone Systems
Cloud Services
Colocation
SD-WAN Networking
Remote Workforce Support
Details
- Year established: 1998
Highlights and features
- 25+ years of experience solving IT issues in the Pacific Northwest
- 24/7 emergency HelpDesk support available
- Award-winning customer satisfaction with Net Promoter Score of 100
- Specialized expertise in SD-WAN technology and virtual desktop solutions
- Proven track record scaling solutions for businesses at every growth stage
What people say
24/7 support available
Technical expertise
Personalized training
Quick response times
Proven reliability
Services
Managed IT Services
Sterling's Managed IT Services provide comprehensive network monitoring and maintenance for Pacific Northwest businesses. Our proactive approach includes security updates, system optimization, and emergency support. With 25+ years of experience, we ensure reliable IT operations through 24/7 monitoring and rapid response protocols.
Cybersecurity Solutions
Our cybersecurity solutions feature multi-layered defense systems with IDS/IPS technology. SterlingINSPECT combines three software solutions to protect against threats while maintaining network performance. This proactive defense system continuously adapts to emerging security challenges for business networks.
VoIP Phone Systems
SterlingVOICE offers fully managed VoIP solutions integrating phone systems, unified communications, and network equipment. This cloud-based platform provides advanced calling features, spam protection, and seamless connectivity for modern businesses requiring flexible communication tools.
Cloud Services
Our cloud services deliver scalable infrastructure solutions with monthly subscription pricing. Businesses access on-demand resources through secure internet connections, eliminating capital expenses while maintaining flexibility and enabling rapid service deployment for growing organizations.
Colocation Services
Sterling's Portland colocation facility offers secure, redundant server hosting with guaranteed connectivity. Our next-door technical support team maintains fault-tolerant infrastructure for businesses requiring reliable physical server environments with 24/7 monitoring capabilities.
People
Tom Gillihan
President/Founder
Founded Sterling Communications in 1997 with a vision for combining technology with compassion. Prioritizes client care and flexible solutions while maintaining spiritual balance through outdoor activities in central Oregon.
Aaron ONeill
Sr. Voice Engineer
Specializes in voice communication systems with extensive experience in designing and implementing enterprise VoIP solutions for complex business environments.
Fayt Quicksilver
Network Deployment Engineer
Focuses on network infrastructure deployment with expertise in implementing secure, high-performance connectivity solutions for business clients across multiple industries.
Andrew Rodgers
Systems Engineer
Provides technical expertise in system architecture and integration, ensuring optimal performance and security for client IT environments through customized engineering solutions.
Sean Stewart
IT Director
Leads IT operations with strategic oversight of technology implementation, managing teams to deliver reliable, innovative solutions that align with evolving business requirements.
Questions
What IT services does Sterling Communications offer?
We provide managed IT services, cybersecurity solutions, VoIP phone systems, cloud services, SD-WAN networking, hosted desktop solutions, and colocation services.
Do you offer emergency IT support?
Yes, we provide 24/7 emergency HelpDesk support for critical IT issues and system outages.
How long has Sterling been in business?
We've been serving businesses since 1998, with our founding as Sterling Internet Solutions.
What industries do you serve?
We work with diverse industries including healthcare, finance, real estate, and non-profits across the Pacific Northwest.
Do you provide training for your technology solutions?
Yes, we offer free in-house training, new employee onboarding, and refresher courses for all our systems.
