Business Details
24 Years
experience
Cloud Communication Solutions for Modern Enterprises
Appia Communications has been at the forefront of transforming global communication since 2002, evolving into a leader in unified communications, collaboration, and contact center solutions. Our mission is to enable seamless connectivity and productivity for businesses worldwide through innovative cloud-based technologies. With a commitment to excellence, we leverage advanced platforms like Microsoft Teams, Webex, Zoom, and AI-powered contact centers to deliver tailored solutions that meet the dynamic needs of enterprises.Our global infrastructure includes 15 geo-redundant data centers, ensuring reliable service across 80+ countries. Recognized with awards like the USA Today Top Workplaces, we prioritize customer satisfaction through 24/7 support, strategic partnerships, and proprietary tools like Appia Communications Connect. Our team of experts provides end-to-end services, from implementation to ongoing optimization, ensuring businesses stay ahead in the digital age.
Services
UCaaS Solutions
CCaaS Solutions
Contact Center Services
Microsoft Teams Integration
Webex Calling
Zoom Phone Services
CT Contact Center
CT SIP Trunking
Analytics for Teams
24/7 Technical Support
Details
- Year established: 2002
Highlights and features
- We offer 24/7/365 customer support trained to resolve issues rapidly.
- Our global network spans 15 geo-redundant data centers in 80+ countries.
- We provide proprietary tools like Appia Communications Connect for seamless management.
- Our partnerships with Microsoft, Cisco, and Five9 ensure cutting-edge integrations.
- Award-winning culture prioritizes innovation and client satisfaction.
Associations and certifications
- PCI DSS 3.0
- SSAE 16
What people say
Smooth transition
Responsive support
Seamless implementation
24/7 assistance
Effective solutions
Services
UCaaS Solutions
Unified Communications as a Service (UCaaS) integrates voice, video, messaging, and collaboration tools into a single cloud platform. Our solutions enhance business agility with scalable, secure, and cost-effective communication systems. By leveraging Microsoft Teams, Webex, and Zoom integrations, we enable seamless remote and hybrid workflows while reducing infrastructure complexity.
CCaaS Solutions
Contact Center as a Service (CCaaS) delivers AI-powered customer engagement platforms with omnichannel support, workforce optimization, and analytics. Our solutions improve response times, agent productivity, and customer satisfaction through integrations with CRM systems and real-time performance tracking.
CT Contact Center
CT Contact Center offers a fully-featured cloud solution with omnichannel routing, workforce management, and quality monitoring. It streamlines operations with automated workflows, CRM integration, and scalable infrastructure, supporting businesses from small teams to large enterprises.
24/7 Technical Support
Our 24/7 technical support team provides rapid issue resolution through multiple channels, including phone, chat, and portal access. With priority case management and global escalation paths, we ensure minimal downtime and continuous service reliability for all clients.
Microsoft Teams Integration
Microsoft Teams integration combines unified communications with enterprise collaboration tools, enabling seamless calling, meetings, and messaging. Our solutions include Direct Routing, Operator Connect, and analytics to optimize Teams deployments for security and scalability.
Questions
What services does Appia Communications offer?
Appia Communications provides UCaaS, CCaaS, contact center solutions, Microsoft Teams integration, Webex Calling, Zoom Phone, and 24/7 technical support.
Is Appia Communications available globally?
Yes, our network spans 80+ countries with 15 geo-redundant data centers ensuring global connectivity.
Do you offer 24/7 customer support?
Yes, we have a dedicated 24/7/365 support team reachable via phone, chat, or portal.
What integrations are supported?
We integrate with Microsoft Teams, Cisco Webex, Zoom, Salesforce, NetSuite, and over 1,400 other applications.
How are support cases prioritized?
Cases are prioritized from Priority 1 (critical) to Priority 4, with response times ranging from 15 minutes to 1 business day.
Can I manage services myself?
Yes, Appia Communications Connect allows self-administration for user management, provisioning, and analytics.
